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FAQs

Viewing and Booking the accommodation

It’s easy.

Call Marcus on 07817 050159 and arrange a time and date for you to view the property of your choice.

How do I cancel or re-arrange my viewing?

If you wish to cancel or re-arrange your viewing please call Marcus on 07817 050159

Can I book a room without a viewing?

Yes, But your room is only guaranteed once you’ve paid your retainer and signed the contract and returned it.

Booking the accommodation

To guarantee your room first you’ll need to choose the room you want then sign your tenancy agreement and pay your retainer. Please be aware that if you are using a Guarantor, the booking will not be complete until they too have signed your accommodation contract and we have sent you a confirmation.

What is the Retainer?

The Retainer is payable as part of our process to reserve a room. Once this fee is paid, no one else can book that room, provided that you sign and return your documentation within the required timescales. Failure to do this may result in your chosen room being released for re-sale. This also allows you to keep any personal belongings in the property over the summer period, no key will be provided. The retainer also prevents the landlord from renting your room out over the summer.

What is the Security Deposit?

Your security deposit is security against any damage to the accommodation or unpaid rent. The Security Deposit is secured in our chosen government recognised scheme; the Deposit Protection Service (DPS) until the end of your period of stay with us. The amount paid is returned to you via the DPS/LPS at the end of the tenancy subject to any outstanding rent or damage charges.

www.depositprotection.com

Do you provide summer accommodation?

We do provide summer accommodation.

I am a part-time student – can I live in your Student Accommodation?

Unfortunately, we can only accept full-time students

What happens to my Security Deposit?

We secure your deposit with either the Deposit Protection Service (DPS)  and they will hold your payment until the end of your stay with us.

You will receive an e-mail from DPS to confirm that the money has been secured with them and providing you with a Deposit ID and a Repayment ID this information is important and you will need it at the end of your stay. Please ensure that you keep it safe.

How is my Security Deposit returned to me?

At the end of your stay with us, you will be invited to organise a check out inspection of your room.  This is your opportunity to discuss any damages and agree any charges if applicable. If you are unable to attend a check out inspection, the flat inspection will be conducted in your absence.

We will then instruct the DPS to pay back the Security Deposit to you, less any agreed charges, to your nominated bank account. This is when your Deposit ID and Repayment ID will be required, (as indicated). There are four basic steps to the process, see below.

In the event that subsequent charges cannot be agreed, DPS will offer an arbitration service.

  1. We instruct the Deposit Protection Service (DPS) to release your deposit (subject to any outstanding rent or check out charges)
  2. We will email you within 28 days of your check out to confirm step 1 is complete and to advise of the next action you should take
  3. On receipt of our instruction, the DPS will contact you promptly by email or post to advise you to log on to their website to reclaim/release your deposit
  4. You will arrange with the DPS where and how you want the money to be paid. The DPS state that it will take up to 10 calendar days to repay this money to you (although international bank transfers may take longer)

Deposit Protection Service (DPS)

This are our chosen scheme to protect your Security Deposit during your stay with us. Please follow the link for more information and their terms and conditions: www.depositprotection.com

Retainer: If you have paid a retainer this is non-refundable and is not treated as a security deposit.

Contract Information

Can I extend my contract length?

This may be possible at some locations.

Can I shorten my contract length or pull out of my contract?

No, unless you are able to find a replacement tenant, as defined in the Terms and Conditions of your Offer.

Your contract is a legally binding document and you should make sure that you read the terms, understand them and are willing to comply with them throughout your stay. Ask for help from someone more experienced if there is anything you are not sure about or contact us with any queries.

What happens to my contract if I leave college for any reason?

You must notify us immediately if your student status changes or you leave college. You will still be responsible for the rent until you or we find a replacement tenant for your Accommodation.

Arrears Policy

These details are also contained in the contract terms and conditions.
WIFI Internet
Free WIFI Internet is provided in all properties
Guarantors

What is a Guarantor?

A guarantor is a person who is willing to pay your rent, if you are unable to do so.

Who can be a Guarantor?

A guarantor must be a UK resident, over the age of 25 and financially independent. They can be a family member, other relative provided that they meet the above qualifying criteria.

What does a Guarantor need to do?

A guarantor will be required to sign a copy of your contract and understand their liabilities in this regard. If you have chosen to use a guarantor, your booking with us will not be complete until they have signed the necessary documentation and we have confirmed that your booking with us is complete.

Car parking

Off street parking is available but you will need to purchase a parking permit from the council please visit www.blackpool.gov.uk  or call 01253 476428.

TV License

Students are covered by the same licensing requirements as the rest of the population, A licence will be needed by a student living in halls, bed-sit or a flat. If you live in a shared house one licence is needed per house as long as you have a joint tenancy agreement. if you have separate agreements with the landlord you will need separate licences.

You can pay monthly, quarterly or yearly. for more info visit www.tvlicensing.co.uk or call 0300 790 6131

Can I smoke?

You are not allowed to smoke in any property, including your individual bed-rooms.

Do I need to pay Council Tax?

If you are a full-time student studying on a qualifying course, then you are likely to be council tax exempt for the length of your stay with us. However, we strongly recommend that you check with your college and/or local council as to the exact requirements.

Where do I do my washing?

We provide either a washer/dryer in your house.

What about Insurance – do I need any?

We do not provide insurance for a student’s personal possessions. You should make your own arrangements to ensure that you have adequate cover for your stay as a student at our accommodation. Please don’t forget to insure high-price items such as laptops, iPads and bicycles.

Do I need to move out over the Christmas and Easter Holidays?

No. Over the holidays, you will have complete access to your room.

Can I personalise my room?

You are responsible for ensuring that you leave your room and house in the same condition that it was given to you.

Who is responsible for cleaning my room/house

It is a student’s own responsibility to clean their room and they are jointly responsible for cleaning their house. At the end of the tenancy, houses must be returned in good condition or additional charges may be levied.